Digital work is non-refundable.

In short: all digital services from zmime.com are non-refundable. Once a project has been initiated and payment made, no refunds are issued.

Because of the nature of digital work, payments are final. This applies to every service we offer, including but not limited to:

• Website design and development, including WordPress builds
• Shopify store setup, customisation and migrations
• Online store and ecommerce development
• SaaS, web application and API development
• AI chatbot, assistant and model integration work
• Business listing and local SEO work
• Audits, maintenance retainers, consultation and any custom digital service

Once work has commenced, the time, resources and expertise invested cannot be recovered, so we are unable to refund completed or in-progress work.

• Up to $1,000100% of the project cost is payable in advance. No work is scheduled or started until full payment is received and confirmed.
• Over $1,00050% is payable in advance before work begins. The remaining 50% falls due on completion, before final deliverables are handed over.
• RetainersMonthly care and maintenance plans are billed in advance for the month and are non-refundable once that month has started. Cancel any time to stop the next cycle.
• Third-party costsThemes, plugins, licences, hosting and paid APIs bought for your project follow the vendor’s own refund rules, which we do not control.

1. Custom work

   Everything is built to your specific requirements. It cannot be resold or reused for another client.

2. Resource allocation

   Once a project starts, people, tools and infrastructure are committed to it for the agreed window.

3. Intellectual effort

   Research, planning, design and development begin immediately at kickoff, and that work exists whether or not the project finishes.

4. Opportunity cost

   Accepting your project means declining others for the same period, which cannot be recovered afterwards.

• No refund is issued for payments already made.
• Work completed up to the point of cancellation is delivered to you.
• For projects over $1,000, if you cancel before the remaining 50% falls due, that balance is not payable — but the advance stays non-refundable.
• Cancellation must be sent in writing to [email protected]. The date we receive that email is the cancellation date.

No refunds does not mean no recourse. If the delivered work is not right, we will make reasonable revisions as set out in your service agreement. The number of revision rounds included is stated in the project proposal, so check it before you sign.

Raise problems early and in writing. A specific list of what is wrong gets fixed far faster than a general complaint after launch.

In extremely rare circumstances an exception may be considered at the sole discretion of zmime.com management. Any exception is assessed case by case and sets no precedent for future transactions.

By engaging our services and making a payment, you confirm that you have read, understood and accepted this refund policy. It forms part of our terms of use, alongside the written proposal for your project, which governs deliverables, price and schedule.

Questions about this policy: [email protected]. See also services and the privacy policy.